SEMLEDLight
LED lighting solution provider,Top experts in thermal material

FAQ

What is your after sale service?

We pay attention to your any feedback, and reply you within 24hours.

What is your payment term?

Usually 30% deposit, balance before shipment. BY TT, Western Union, LC.

What is the delivery time?

For normal product: samples in one week, large order in 12-18days

For customized product: sample in 10-12days, large order in 20-22days

What is your trade term?

EXW, FOB.

What kinds of shipment way you choose?

It depends on clients’ choice, they usually choose express if quantity is small, for large quantity, by air or by sea.

How many years for warranty?

1~3 years, depends on product series.

How to deal with defective goods?

If in warranty: we could repair or replace defective goods in next order

If out of warranty: we could repair defective goods but charge some fee on material and labor.